TFS, Automate Your Success

Frequently Asked Questions

Have a question about TFS Bill Pay? This collection of frequently asked questions (FAQ) provides answers to many common questions we get asked.

What is TFS Bill Pay?

TFS Bill Pay is the online & automated payment solution for Chapter 13 bankruptcy payments. The TFS system allows individuals pay their monthly bankruptcy payments easily and securely from the comfort of their own home. You can learn more about all the features of TFS here.

How does it work?

When you sign up for TFS bankruptcy payments, your bank account is linked with the particular Chapter 13 Trustee that need to make payments to. TFS will then schedule to pull payments from you using the Automated Clearing House (ACH) network, the standard way banks transfer funds from one account to another. All you need to do is give us your case number, district, and payment information, and we'll set up the rest.

Is TFS safe and secure?

Yes, TFS goes to great lengths to make sure all your information remains safe and secure. We use state-of-the-art 256-bit SSL encryption to secure every transaction.

How much does TFS cost?

Less money than a money order or certified check, and less time than standing in line waiting to send a physical payment once a month. You can find a full breakdown of our pricing here.

Is TFS easy to use?

Yes! You can start automating your Chapter 13 bankruptcy payments within minutes with our easy to use system. Check out our tour to see just how easy it is to make payments using TFS.

Where can I sign up?

It’s easy to enroll! To get started, enter your name and e-mail address here.

Who can use it?

TFS is built for individuals in Chapter 13 bankruptcy. Unfortunately, not all Chapter 13 trustees currently handle TFS payments. If you have a Trustee that doesn't accept TFS payments, let them know the service is available!

How often can I make payments?

You can make automatic payments in full on a monthly schedule or partial payments on a weekly, bi-weekly (every other week), or twice monthly (two specific days a month) schedule. You may also initiate manual payments to your trustee.

How do I know that a payment is coming up?

TFS will send you e-mail notifications, so you'll always know when a payment is coming up.

There's a charge on my bank account statement that says “Nationwide TFS, DES:nationwide ID:xx 1432”. What does that mean?

That's how we'll show up on your monthly bank account statement. If you believe this charge to be in error, please call us right away at 1 (888) PAY-CH13 (1.888.729.2413).

How can I get in contact with you?

You can write to us using our contact form, or call us as 1 (888) PAY-CH13 (1.888.729.2413). One of our representatives will gladly assist you with whatever help you need.

How long do payments take to process?

TFS payments take five business days from when they are initiated to clear our system and arrive at the trustee's office. Remember, weekends and bank holidays are not considered business days, so please plan accordingly.